Not all products fall under the General Return Policy. It is the consumer's responsibility to know the policy associated with the products ordered.
Final Sale items and Closeout items are non refundable. Certain cosmetic products, hair products, undergarments, and other non reusable products may have a special return/exchange policy associated with it and will not fall under the same guidelines as the General Return/Exchange Policy.
Undergarment items are non-returnable and non-exchangeable for hygiene reasons.
Closeout items are non-returnable and non-exchangeable. All closeout sales are final.
Shipping & Handling fees are non-refundable
For any questions regarding these products please feel free to contact customer service or review product page before purchasing.
For all other products found on AsSeenOnTVspot.com please use the General Return/Exchange Policy below
General Return/Exchange Policy:
We offer a 30 day money back guarantee on unopened items less your original shipping, handling, and processing fees. No returns or exchanges will be accepted past 30 days.
Items listed as "Free" are not returnable as shipping, handling, and processing are the only fees associated with these items and are not refundable.
If a return is requested an exchange can not be provided for any free or additional items.
Item(s) being returned or exchanged must be returned in original packaging and in original condition along with a copy of the original invoice.
To obtain an RMA number please email Sales@AsSeenOnTVspot.com. If you have lost your invoice you can always log into your AsSeenOnTVspot.com account to view and print your invoices. Returns without RMA may be refused.
Customers are responsible for return postage/shipping fees. We suggest that customers obtain a receipt and tracking number for any packages shipped back to us. Customers are responsible for using reputable carriers that are capable of providing proof of delivery. AsSeenOnTVspot.com is NOT responsible for any package lost during the return shipping process. Your items may not be sent back in a REFUSED or RETURN TO SENDER package if requesting an EXCHANGE. If you send your exchange back in one of these above named packages you will be charged a shipping fee equal to the shipping fee originally paid in order to receive your exchange.
23792 Rockfield Blvd Suite 101
Lake Forest, CA 92630
Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 20% restocking fee** plus the cost of shipping and handling.
**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials. Some items listed with "free shipping" may incur a restocking fee.